AI Support Deployment Audits

I audit AI support deployments before they wreck your CSAT.

Ten years running support operations. I find where your AI agent answers what it shouldn't, drops escalations, and quietly burns customer trust — then I hand you the fix plan.

Book an audit — $1,500 →
Fixed price 10-day turnaround Fully async

Auditing 2 brands' support bots free this month — apply

The Problem

The dashboard says it's working.

The rollout looks like a win. Deflection is up, tickets are down, the vendor's dashboard has a hockey stick on it. Here's what that dashboard doesn't show.

Your bot is answering questions your newest agent wouldn't be allowed to touch.
Ask a live AI agent about a refund exception — I do this constantly; it's the job — and it usually answers. Confidently. Sometimes with a policy pulled from a help article that was retired a year ago. Nobody decided the bot should handle refund exceptions. Nobody decided it shouldn't, either, and a bot with no written scope treats silence as permission.
Escalation is where it gets expensive.
In the bots I test, "talk to a human" is the least reliable path in the system. The customer types it, gets offered three more articles, types it again, gets a form, and the form's confirmation page suggests the chatbot. Every step of that loop was configured by someone acting reasonably. Nobody ever walked the whole path as a customer who'd already been given a wrong answer about their money.
CSAT won't warn you, because the customers hit hardest are the ones least likely to rate the conversation.
The one who got a wrong answer about her refund doesn't fill out a survey. She files a chargeback, posts the screenshot, or stops ordering. The metric holds while the trust drains, and by the time the damage shows up in a number anyone reviews, it's a quarter old.

None of this is the model's fault. It's an operations gap: the bot went live before the knowledge base was audited, before anyone wrote down what it must never answer, before anyone ran fifty hard prompts and read every transcript. That's the work. I do it in ten days.

The Audit

Fixed scope, fixed price, fully async. No meetings in any package.

10 Days
The Deflection Audit
$1,500
  • 50 structured test prompts run against your live bot, scored against my public rubric
  • Scored report with your top 10 failure modes and transcript evidence
  • Escalation gap map
  • 30-day fix list ordered by damage
  • Delivered with a recorded walkthrough
Book the Deflection Audit
3 Weeks
The Deployment Blueprint
$4,500
  • Everything in the Deflection Audit
  • Rewritten escalation paths
  • A scope document listing what your bot must never answer
  • Knowledge base gap analysis with a prioritized rewrite queue
  • Five articles rewritten as models
  • The pre-launch test plan your team runs before every bot change
Book the Blueprint
6 Weeks · One at a Time
Launch Partner
$8,500
  • Everything in the Blueprint
  • Four weeks of async review while your team ships the changes
  • Written notes and a recorded review every week
  • CSAT instrumentation so you can prove the fix worked
Book Launch Partner

What I don't do: live chat coverage, weekday meetings, building or hosting bots, vendor selection, staffing, or open-ended retainers.

Book the Deflection Audit →

How I Look At This

The rubric I score every bot against is public — all 36 points of it. So is what happens when I point it at a Fortune 500 bot.

The AI Support Readiness Scorecard → Fortune 500 teardown — scored and screenshotted Coming soon

Who's Behind This

I've run the queue.
I've built the bots.

I'm Noel Monet. I was the first customer support hire at Flora & Bast, where I built the support function from nothing: the help desk, the macro library, the SOPs, the escalation paths, the CSAT program, and the team — [N] agents handling [N] tickets a month at peak. Ten years in customer experience and support operations.

I also build with AI daily — agents, automations, prompt systems — and I've stress-tested dozens of live production support bots against the rubric above. The audit exists because those two things rarely live in the same person. The people deploying support AI have mostly never run a queue. The people who've run queues have mostly never gone deep on the tooling. I've done both, and your bot would take me a weekend.

How It Works

01
Pay

Stripe link, fixed price, one-page agreement attached to the receipt.

02
Intake

A 15-minute form: read-only helpdesk access or a transcript export, plus your knowledge base. Never admin access.

03
Ten days later

The full report and a recorded walkthrough land in your inbox. Questions after delivery get a written or recorded answer within 48 hours.

Questions You'd Reasonably Ask

Which platforms do you cover?

Gorgias, Zendesk, Intercom, Ada, Siena. The method is platform-agnostic — the 50 prompts and the rubric score behavior, not software.

What access do you need?

Read-only, or exports. I never need admin access, and I'll sign your NDA.

What if the audit finds nothing serious?

Full refund if the report surfaces nothing actionable. That's the risk I carry, not you.

Can we get on a call first?

Everything is async by design — it's why the price is what it is and the turnaround is ten days. Every question before or after delivery gets a written or recorded answer within 48 hours.

Why is the price on the website?

Because the scope is fixed. You should know what this costs before you talk to me, and there's nothing to negotiate.

Your bot is answering customers right now. Find out what it's saying.

Book the audit — $1,500 →